Legal

Privacy Policy

Last updated: May 2026

1. Who We Are

Opes Labels ("we", "our", "us") operates the website https://opeslabels.com. We sell premium inkjet paper labels and related products. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website.

2. Information We Collect

  • Account information: name, email address, and password (stored as a secure hash).
  • Order information: delivery address, phone number, and order details.
  • Payment information: we do not store card details. Payments are processed by Razorpay (PCI-DSS compliant). We only store Razorpay order and payment IDs for reference.
  • Usage data: pages visited, browser type, and IP address (via standard server logs).

3. How We Use Your Information

  • To process and fulfil your orders.
  • To send order confirmation and shipping notifications.
  • To respond to your enquiries via email or contact form.
  • To improve our website and services.
  • To comply with legal obligations.

We do not sell or rent your personal information to third parties.

4. Third-Party Services

  • Razorpay: payment processing. See Razorpay's Privacy Policy.
  • Email delivery: order confirmations may be sent via a third-party SMTP service.
  • WhatsApp: if you contact us via WhatsApp, your messages are subject to Meta's privacy policy.

5. Cookies

We use a single session cookie (auth-token) to keep you logged in. No third-party tracking cookies are set. If you disable cookies, you will not be able to stay signed in.

6. Data Retention

Account and order data is retained for as long as your account is active or as required by Indian tax and business law (typically 7 years for financial records). You may request deletion of your account by contacting us at opeslabels@gmail.com.

7. Security

We use industry-standard security measures including HTTPS, hashed passwords (bcrypt), and JWT authentication. No method of transmission over the internet is 100% secure, but we take all reasonable steps to protect your data.

8. Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, email us at opeslabels@gmail.com. We will respond within 30 days.

9. Contact

If you have any questions about this Privacy Policy, please contact:
Opes Creations Pvt Ltd (trading as Opes Labels)
Unit No. 215, Turbhe Industrial Park, Pawane, Navi Mumbai, Maharashtra 400705
opeslabels@gmail.com